1. Information We Collect
We collect information you provide directly to us, such as when you create an account, submit content for monitoring, or contact us for support. This includes your name, email address, organization name, billing information, and any content you upload to our platform for protection.
We also automatically collect certain information when you use our services, including your IP address, browser type, operating system, referring URLs, and information about how you interact with our platform.
2. How We Use Your Information
We use the information we collect to provide, maintain, and improve our services, including content monitoring, piracy detection, and takedown management. Specifically, we use your information to:
• Process and manage your content protection requests
• Generate digital fingerprints of your protected content
• Monitor digital platforms for unauthorized use of your content
• File takedown notices on your behalf
• Send you reports and notifications about enforcement actions
• Process payments and manage your subscription
• Provide customer support and respond to inquiries
3. Information Sharing
We do not sell your personal information. We may share your information in the following circumstances:
• With digital platforms when filing takedown notices on your behalf
• With legal authorities when required by law or to protect our rights
• With service providers who assist us in operating our platform
• With your consent or at your direction
All third-party service providers are bound by contractual obligations to protect your information.
4. Data Security
We implement industry-standard security measures to protect your information, including encryption in transit and at rest, regular security audits, access controls, and secure data centers. Our infrastructure is SOC 2 Type II certified and we conduct regular penetration testing.
5. Data Retention
We retain your information for as long as your account is active or as needed to provide you services. Content fingerprints are retained for the duration of your subscription. Upon account deletion, we will delete or anonymize your personal information within 30 days, except where retention is required by law.
6. Your Rights
Depending on your jurisdiction, you may have the right to:
• Access the personal information we hold about you
• Request correction of inaccurate information
• Request deletion of your information
• Object to or restrict processing of your information
• Data portability
• Withdraw consent
To exercise these rights, contact us at [email protected].
7. International Transfers
Your information may be transferred to and processed in countries other than your own. We ensure appropriate safeguards are in place, including Standard Contractual Clauses approved by the European Commission, to protect your information during international transfers.
8. Cookies
We use cookies and similar technologies to enhance your experience, analyze usage, and assist in our marketing efforts. You can manage your cookie preferences through your browser settings. For more details, please see our Cookie Policy.
9. Changes to This Policy
We may update this Privacy Policy from time to time. We will notify you of any material changes by posting the new policy on our website and, where appropriate, by email. Your continued use of our services after changes constitutes acceptance of the updated policy.
10. Contact Us
If you have questions about this Privacy Policy or our data practices, please contact us at:
Email: [email protected]
iCopyWatch Legal Department
Data Protection Officer